Operations Manager, AMXL

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. It s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities
- Manage and develop a team of Team Lead and PAs
- Lead operational teams on a shift, deal with issues, and positively impact site performance
- Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Work closely with other support teams, including HR, Finance, Health and Safety, and Security
- Design and deliver initiatives across the sites to improve operational performance

A day in the life
You ll lead shifts at one of our operational sites. You ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You ll be a source of leadership and support your team to be the best managers they can be.

About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfillment to delivery and returns. What sets this service apart from others is the extra level of customer care. With a focus on safety, productivity and innovation, we re changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfillment centres and delivery stations across India. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and program management, and everyone plays a crucial role in growing this part of the business. - 2+ years of employee and performance management experience
- Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays