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Engaged Employer

Amazon

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4.1

based on 24.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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1848 Amazon Jobs

Account Health Support Specialist

Amazon India Software Dev Centre Pvt Ltd

4.1

based on 24.7k Reviews

1-4 years

Hyderabad / Secunderabad

1 vacancy

Account Health Support Specialist

Amazon

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

German Language Voice Process MS Office Analytical Skills Workflow Outbound Calling

+ 3 more

Job Description

Overview: Amazon. com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon. com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

POSITION DESCRIPTION: Account Health Support German Specialist
LANGUAGE REQUIREMENTS: English & German
PROCESS TYPE: Voice Process (Inbound and Outbound Calling)
SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)

The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone.
Basic Qualifications:

- Minimum B2. 2 level German Language Certification is Mandatory, C1 preferred.
- Business proficient fluency in both written and verbal English and German languages.
- Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers. Awareness of how your direct actions impact the buyer experience and Amazon s potential for bad debt.
- Flexibility to work various shifts, including working one weekend day or alternative start-end times
- Experience with Microsoft Office, including Outlook, Word, and Excel Ability to compose a grammatically correct, concise and accurate written and verbal response.
- Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
- Demonstrated ability to deal with ambiguity Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
- Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Employment Type: Full Time, Permanent

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What people at Amazon are saying

4.4

Rating based on 5 Support Specialist reviews

Anonymous · IT & Information Security in Bangalore / Bengaluru

Likes

Its an good company to work here but even we are too old in this system we are not getting good opportunity to show ours skill as high level !! and overall its an good luck too work in this organization !!