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2644 Amazon Jobs

Sr. Program Manager, Feedback Systems, Payment Risk

5-8 years

₹ 9 - 35L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Sr. Program Manager, Feedback Systems, Payment Risk

Amazon

posted 1mon ago

Job Description

Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and growing fraud threats?

Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify?

Our mission in Buyer Risk Preventions (BRP) is to make Amazon. com the safest place to transact online. BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon. com.

Key job responsibilities
As a Sr. Program Manager in BRP, you will be responsible for building and managing new solutions to prevent fraud in established Amazon stores to support new and existing payment programs. You will be working closely with businesses and understanding the requirements, working actively with Technology, Machine learning and Operations teams, making appropriate tradeoffs to optimize business outcomes and Customer experience, and clearly communicating goals, roles, responsibilities, and desired outcomes to internal cross-functional teams. You will interact with a broad cross section of the Amazon organization as you clarify ambiguous issues and negotiate effective solutions between development and business teams. You will anticipate bottlenecks and escalate issues when required in order to ensure on-time delivery.

A day in the life
You will be responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention. You will need to collaborate effectively with business teams and within BRP and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.

Key job responsibilities
As a Program Manager in BRP, you will be responsible for building and managing new solutions to prevent fraud in established Amazon stores to support new and existing payment programs. You will be working closely with businesses and understanding the requirements, working actively with Technology, Machine learning and Operations teams, making appropriate tradeoffs to optimize business outcomes and Customer experience, and clearly communicating goals, roles, responsibilities, and desired outcomes to internal cross-functional teams. You will interact with a broad cross section of the Amazon organization as you clarify ambiguous issues and negotiate effective solutions between development and business teams. You will anticipate bottlenecks and escalate issues when required in order to ensure on-time delivery.



A day in the life
You will be responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention. You will need to collaborate effectively with business teams and within BRP and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities. - 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership


Employment Type: Full Time, Permanent

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What people at Amazon are saying

3.7
 Rating based on 191 Program Manager reviews

Likes

A company with excellent culture fosters an environment where employees feel valued, supported, and engaged.

  • Salary - Excellent
  • +4 more
Dislikes

growth has been slower than anticipated in recent months

Read 191 Program Manager reviews

Program Manager salary at Amazon

reported by 2.1k employees with 1-14 years exp.
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₹9 L/yr - ₹36 L/yr
7% less than the average Program Manager Salary in India
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What Amazon employees are saying about work life

based on 25.3k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

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Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
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Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
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Amazon Bangalore / Bengaluru Office Locations

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Bangalore Office
Brigade Gateway,8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore Bangalore
560055
Bengaluru Office
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