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Customer Relationship Specialist, Granite

0-4 years

Bangalore / Bengaluru

1 vacancy

Customer Relationship Specialist, Granite

Altisource

posted 9d ago

Job Description

1. New Client Onboarding: Take the lead in guiding new clients through the onboarding process. Provide them with a warm welcome, explain our products/services, and assist them in understanding our platform and offerings.
2. Client Assistance: Be the first point of contact for clients, addressing their questions, concerns, and inquiries via phone calls and emails. Offer knowledgeable guidance to help them navigate our offerings effectively.
3. Problem Resolution: Work diligently to identify and troubleshoot client issues, striving for swift resolutions. Collaborate with internal teams to ensure that client concerns are addressed accurately and promptly.
4. Relationship Building: Develop and nurture strong, long-lasting relationships with clients. Understand their unique needs and preferences to tailor your interactions and provide personalized support.
5. Client Education: Offer insights and educational resources to help clients make informed decisions. Share information about updates, new features, and best practices to maximize their experience with our products/services.
6. Client Feedback: Act as a feedback conduit between clients and internal teams, conveying valuable insights to improve our offerings and services.
7. Record Keeping: Maintain accurate and up-to-date client records and interactions in our CRM system.
 
Requirements:
  • Exceptional communication skills, both written and verbal.

  • Strong interpersonal skills to build rapport and maintain positive relationships.
  • Problem-solving ability and a proactive approach to addressing client concerns.
  • Patience and empathy when dealing with client inquiries and issues.
  • Organizational skills to manage multiple clients and tasks effectively.
  • Proficiency in using office productivity software.
  • Previous experience in a client-facing role or customer service is preferred.

  • Bachelor s Degree or equivalent Required Skills
  • Must have excellent written communication skills (with accurate grammar and punctuation)
  • Must have the ability to read and respond to the client s emails following effective business email writing etiquettes
  • Must have excellent verbal communication skills with fluent English and neutral accent
  • Must have good analytical and cognitive skills
  • Must have an eye for attention to detail
  • Must have minimum 30 wpm speed with the ability to talk over the phone

Employment Type: Full Time, Permanent

Read full job description

Altisource Interview Questions & Tips

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Top Altisource Customer Relationship Specialist Interview Questions

Q1. How to find common elements from two arrays using C
Q2. What are your predictions for the I.T sector in the healthcare vertical?
Q3. What do you know about Agile methodology?
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What people at Altisource are saying

What Altisource employees are saying about work life

based on 917 employees
62%
90%
80%
67%
Flexible timing
Monday to Friday
No travel
Night Shift
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Altisource Benefits

Free Transport
Cafeteria
Health Insurance
Job Training
Work From Home
Team Outings +6 more
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Altisource Bangalore / Bengaluru Office Location

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Bengaluru Office
Altisource Labs, 7th Floor, Tower 11, Pritech Park SEZ, Eco Space Campus, RMZ Ecospace Internal Road, Adarsh Palm Retreat, Bellandur Bengaluru
Karnataka 560103

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