Add office photos
All Filters
22 Alteryx Jobs
Team Lead, End User Support
Alteryx
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you re a high performer who s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Responsibilities:
- Support India teams hired by Alteryx for service desk (L1 & L2) and enterprise applications (NetSuite and other financial applications), providing regular 1 on 1s
- Handle technical escalations for service desk (L2)
- Handle user support escalations for service desk (L2)
- Occasionally fill in for service desk (L1 & L2) team members that are out of office, to ensure continuous support coverage
- Organize and lead daily sync, weekly/monthly/quarterly reviews
- Monitor and report KPIs - Analyse trends and identify opportunities to improve and Work with India and U.S. resources to implement remediation plans.
- Review and approve certain low-impact system changes
- Periodically perform certain internal control.
Desired experience/skills
- Familiarity with ITSM toolsets, including ServiceNow for Incident, Request, Change Mgmt, etc.
- Experience working with multi-tiered ticket handling/resolution systems.
- Familiarity with ITIL framework
- Strong experience supporting and maintaining Mac and Windows end-user devices and peripherals in a corporate environment - 5+ years
- Experience supporting an ERP systems (NetSuite Preferred) - 2+ years (This requirement may be waived for other demonstrated skills)
- Experience working for similar-size or larger companies with established policies and processes
- Capability to self-motivate, work independently, and take ownership of job responsibilities with minimal oversight
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant s capacity to serve in compliance with U.S. export controls.
Employment Type: Full Time, Permanent
Read full job descriptionAlteryx Interview Questions & Tips
Prepare for Alteryx roles with real interview advice
People are getting interviews at Alteryx through
People are getting interviews through
(based on 3 Alteryx interviews)
Job Portal
Company Website
67%
33%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Alteryx are saying
What Alteryx employees are saying about work life
based on 7 employees
Flexible timing
Monday to Friday
No travel
Alteryx Benefits
View more benefits
Compare Alteryx with
Tableau Software
Compare
Qlik
Compare
SAS
Compare
Informatica
Compare
MicroStrategy
Compare
TIBCO Software
Compare
SAP
Compare
IBM
Compare
Microsoft Corporation
Compare
Oracle
Compare
Amazon
Compare
Flipkart
Compare
Amazon Development Centre India
Compare
Udaan
Compare
Indiamart Intermesh
Compare
JustDial
Compare
BigBasket
Compare
Swiggy
Compare
CARS24
Compare
PolicyBazaar
Compare
Similar Jobs for you
Share an Interview