Alteem Instruments - Sales Role (2-5 yrs)

Responsibilities :

- Establishes, develops and maintains business relationships with current customers and prospective customers to generate new business for the organizations products.

- Making field sales visit on daily basis.

- Responsible to achieve monthly/ yearly sales target.

- Maintain and follow payment Policy at the time of sales.

- Defining & finalizing Agent network (FOS).

- Maintain Daily, Weekly & Monthly sales report and keep customer records.

- Prepare reports for monthly, Quarterly and Yearly review.

- Responsible to coordinate with service team for after-sales support.

- Develops clear and effective written proposals/quotations for current and prospective customers.

- Develop long-term relationships with clients, through managing and interpreting their requirements.

- Identify & analysis State wise/City wise prospect and Share Company profile to them.

- Responsible to share time to time product details to prospects with email/call/sms.

- Responsible to organize and attend company exhibition and maintain the visitor's data and follow up.

- Taking ownership of customer complaints reported and seeing problems through to resolution.

- Researching, diagnosing, troubleshooting and identifying solutions to resolve system complaints.

- Following standard procedures for proper escalation of unresolved complaints to the appropriate internal teams.

- Ask customers targeted questions to quickly understand the root of the problem.

- Talk clients through a series of actions, either via phone, email or chat, until customer is satisfied with the solution and gets machine on.

- Once a complaint is allotted by channel, acknowledge the customer. And obtain further details like type of complain and discuss action plan to solve it.

- Ensure all complaints are properly logged.

- Prioritize and manage several open complaints at one time.

- Document technical knowledge in the form of notes and manuals.