Sales and Customer Support Executive

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently, escalating complex cases as necessary.
• Product Knowledge: Maintain an in-depth understanding of our products and services to provide accurate information and support to customers.
• Documentation: Accurately log customer interactions and issues in the support system to track and monitor resolutions.
• Feedback Loop: Collect customer feedback and suggest improvements to enhance the overall customer experience.
• Collaboration: Work closely with other departments to ensure customer issues are resolved effectively and in a timely manner.