Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests
Build custom applications in ServiceNow by defining data tables, user interface and adding business logic
Integrate external data sources into ServiceNow
Maintain business services and configuration item relationships in ServiceNow
Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations
Build custom dashboards based on custom application data models and external data sources
Customize and configure workflows and define notifications as part of custom workflows in applications
Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets
Implement complex flows for Catalog Items using Workflows and Flow Designer
Test custom applications and publish/deploy to the concerned users
Responsible for data model changes and data-migrations for ServiceNow custom applications
Troubleshoot production problems related to ServiceNow custom applications
Lead integration of new products based on client requirements
Address problems of systems integration, compatibility and multiple platforms
Consult with project teams and end users to identify application requirements
Assist in the evaluation and recommendation of application software packages, application integration and testing tools
Participate in development of software user manuals and technical reports
Preferred Skill Set
Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master
ServiceNow System Administrator Certification
Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping
Experience supporting customers in a dynamic IT operations environment
Cloud development experience Certified ServiceNow Implementation Specialist
Qualifications:
Bachelors degree and a minimum of 10 years of directly related experience with at least 7 years of experience in ServiceNow
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, etc)
Extensive knowledge and experience in the following:
Using ServiceNow API
Developing custom ServiceNow applications and web-based applications
Python, JavaScript or AngularJS
Application integration experience with Active Directory using methods such as LDAPs
Testing web-based applications - both manual and automated
Functional, regression and load/performance testing