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101 Alltech Solutions Jobs

ServiceNow - ITSM Admin and Developer

10-20 years

Pune

1 vacancy

ServiceNow - ITSM Admin and Developer

Alltech Solutions

posted 5mon ago

Job Description

  • Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests
  • Build custom applications in ServiceNow by defining data tables, user interface and adding business logic
  • Integrate external data sources into ServiceNow
  • Maintain business services and configuration item relationships in ServiceNow
  • Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations
  • Build custom dashboards based on custom application data models and external data sources
  • Customize and configure workflows and define notifications as part of custom workflows in applications
  • Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets
  • Implement complex flows for Catalog Items using Workflows and Flow Designer
  • Test custom applications and publish/deploy to the concerned users
  • Responsible for data model changes and data-migrations for ServiceNow custom applications
  • Troubleshoot production problems related to ServiceNow custom applications
  • Lead integration of new products based on client requirements
  • Address problems of systems integration, compatibility and multiple platforms
  • Consult with project teams and end users to identify application requirements
  • Assist in the evaluation and recommendation of application software packages, application integration and testing tools
  • Participate in development of software user manuals and technical reports
Preferred Skill Set
  • Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master
  • ServiceNow System Administrator Certification
  • Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping
  • Experience supporting customers in a dynamic IT operations environment
  • Cloud development experience Certified ServiceNow Implementation Specialist
Qualifications:
  • Bachelors degree and a minimum of 10 years of directly related experience with at least 7 years of experience in ServiceNow
  • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
  • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
  • Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, etc)
  • Extensive knowledge and experience in the following:
  • Using ServiceNow API
  • Developing custom ServiceNow applications and web-based applications
  • Python, JavaScript or AngularJS
  • Application integration experience with Active Directory using methods such as LDAPs
  • Testing web-based applications - both manual and automated
  • Functional, regression and load/performance testing
  • Relational databases

Employment Type: Full Time, Permanent

Read full job description

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