Customer Support Executive - Voice

Job Summary:
The Senior Customer Care Specialist will lead by example, handling escalated customer issues, providing expert support to team members, and assisting in training and project initiatives. This role requires advanced knowledge of telecommunications products and services, as well as the ability to resolve complex inquiries professionally.

Key Responsibilities:

• Resolve escalated customer inquiries and supervisor calls.
• Support projects, training, and development of team resources.
• Mentor and guide team members in handling complex cases.
• Provide expert product knowledge to assist customer service specialists.
• Interpret policies and resolve customer issues efficiently.

Requirements:

• Availability for U.S. and rotational shifts.
• Strong telecommunications knowledge and customer service experience.
• Leadership and training abilities.