Technical Support Engineer

Who we are

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure

At Allot, youll have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed

What were looking for

A Technical Support Engineer to support our Communication Service Providors clients in APAC & EMEA region this is an opportunity to join the Global Customer Services team of a leading Network Intelligence and Cybersecurity solutions for Tier1 global telcos

What youll do

Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email

Provide excellent, dedicated, and proactive support service

Perform deep problem investigation into system logs and behavior

Provide technical guidance and solutions to the companys customers and partners, problem reproduction, and lab simulations

Work with higher tier support teams and travel to customer sites according to need

Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success

What you should have

Strong knowledge of Linux system operation & troubleshooting

Excellent troubleshooting techniques to analyze and validate issues

Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation and lab simulations

Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security

Experienced in customer care working with CRM systems

Ideally, experience with Microservices and Containers and Kubernetes

Graduate/Diploma in Computer Science/Electrical/Electronic Engineering

Advantages:

Knowledge in database SQL querying and database administration

Hands-on experience with networking LAN/WAN environments Routers, Switches, Firewalls, NMS, etc

Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing

Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure etc

Experience working directly with ISPs, mobile operators, cable operators

If you are interested in applying to this role at Allot, please share with us your resume in English

Thanks!