Senior Analyst-Service Management

Roles/Responsibilities

1. Drive Global Infrastructure technical response to major incidents, establishing command and control through the entire incident lifecycle
2. Drive collaboration of multiple technology skill sets via technical bridges and use of WAR rooms
3. Authoritatively and confidently guide Major or potential major incidents to resolution; to make decisions on under pressing circumstances, that may have production impacting implications
4. Provide updates in line with the agreed communications processes
5. Build and Develop relationships from both a customer and technical point of view, driving global interaction with stakeholders and partners
6. Must be able to multitask in a stressful environment
7. Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process
8. Manage the operational support and oversee remediation activities with designated extended managed service providers
9. Performs other work related duties as assigned
10. Working knowledge of relevant technologies (e. g. , Windows and Unix platforms, voice and data networks, LAN/WAN, security infrastructure, etc. )
11. Helping to create business aligned support of the Incident Management process
12. Experience with the ITSM ticketing tools such as Remedy/Service Now/HPSM for incident/ticket logging, updates & resolution.

65711 | Operations | Professional | Allianz Technology | Full-Time | Permanent
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Your benefits:

We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered

Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13, 000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

D&I statement

Join us. Let s care for tomorrow.

You. IT