AllEvents - Client Engagement Specialist (1-3 yrs)

About us :

- Events are our pulse, the rhythm that drives us. As the world's largest Event Discovery Platform, our mission is to turn ordinary days into extraordinary memories.

- As the ticketing partner for millions of events across the globe, we are the perfect platform for event organizers, providing seamless ticketing and promotion that empowers organizers to bring their events to life and share them with the world.

- We're a high-growth bootstrapped company with healthy profitability and a solid runway. We have a solid user base of 300K+ event organizers and 20M of monthly event seekers.

Key Responsibilities :

- Engage with customers to understand their needs, feedback, and concerns.

- Collaborate with the customer support and product teams to relay customer feedback and insights

- Analyse customer feedback and satisfaction metrics to identify areas of improvement.

- Assist in developing and implementing strategies to enhance customer satisfaction

- Conduct research and analysis to understand market trends and customer preferences.

- Provide support to senior management in executing customer-centric initiatives.

- Build and maintain relationships with key customers and stakeholders.

- Learn and apply effective communication, conflict resolution, and customer service skills.

- Participate in customer engagement and outreach programs.

Requirements :

- Bachelor's degree in business administration, management, or a related field.

- Strong analytical, problem-solving, and critical thinking skills.

- Excellent communication and interpersonal skills.

- Ability to work collaboratively and build relationships across different departments.

- Strong organizational and time-management skills.

- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

- Ability to learn and apply new concepts quickly.

- Flexibility to work in different departments and locations.

- Strong work ethic and commitment to delivering quality work.