EMD Scrum Master

Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

We are seeking a scrum master to join our team. This person will be expected to work smoothly with development teams, other scrum masters, and business analysts/product owners to support project delivery, system maintenance, and production support. This role is responsible for facilitating the typical scrum ceremonies to ensure the team is fully enabled to deliver the highest value software in the most effective ways. This role will also be focused on supporting and encouraging the existing culture of collaboration, creative problem solving, and professional excellence that are markers of high performing teams and will be responsible for maintaining and strengthening the onshore/offshore time zone bridge. The right candidate for this role will have the ability to gain insight into the interpersonal and organizational dynamics as they currently exist and will be able to collaboratively utilize a variety of tools and tactics to encourage change and assist alignment to an agile-oriented vision. This person will not operate in an isolated manner, and the right candidate will desire a closely collaborative relationship with the EMD leaders to ensure the right adjustments are being made. Finally, the right candidate must be able to lead by example, integrate effectively with the existing team members, and embody a people-first approach.

Our Values : At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: Connecting people. Uniting the world.drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run Business Resource Groupcommunities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

The Electronic Miscellaneous Document (EMD) team at United Airlines is a 30-person division responsible for a complex system at the heart of the Commercial IT department. EMDs serve as the source of truth for the carriage and service contracts of United Airlines passengers, and as a result, are integral to the airlines daily operations. Our 40+ applications directly support Uniteds ability to identify, track, and process revenue-related transactions, and are a backend input to all our customer- and agent-facing systems such as DotCom, Mobile, Navigator, Jet, and many more.

The EMD team works collaboratively with numerous other teams within United Airlines, contributing to the companys commitment to excellence. The work that EMD successfully delivers is highly intricate due to the nature of the industry, requiring a deep understanding of various elements such as EMDs, electronic tickets (etickets), Passenger Name Records (PNRs), forms of payment, and the wide array of products and services offered by the airline. This role requires the ability to make direct connections between business processes and system architectures, as well as anticipating impacts beyond EMD s domain.

We encourage our team members to be responsible, proactive, and have a deep curiosity of how things work. We have a philosophy that the best candidates want to know not just their system, but how their system will impact other systems in the overall ecosystem. The best candidates will drive decisions that will lead to a better world for not just EMD, but for United and its customers, and have a strong sense of ownership to deliver quality.

Facilitate the Scrum ceremonies, ensuring team members have the resources and support needed to effectively and efficiently deliver high business value
Support backlog clarity and transparency, both in requirements and in priority
Aid requirements gathering by asking probing questions uncovering dependencies and sequencing needs
Coordinate with onshore partners to ensure smooth handovers and knowledge support
Pursue rapid resolution of cross-team dependencies
Communicate clearly about project and technical dependencies, timelines, and progress
Demonstrate and support colleagues in agile-oriented behaviors practices
Continuously seek improvement opportunities to boost the teams effectiveness, psychological safety, ability to self-organize
Work collaboratively with the Sr. Scrum Master to build plans and establish buy-in for implementing process improvements
Proactively seek feedback and professional development opportunities to grow their agile expertise