Akzo Nobel - Functional Engineer - SuccessFactors (3-8 yrs)

Job Purpose :

The Functional Engineer in this role is the SuccessFactors DevOps focal point within the development team, who besides contributing individually in Employee Central Core and/or Integrations, also plans and orchestrates execution of the DevOps work and strives to build a cohesive self-organizing team.

HR processes covered in our SuccessFactors environment: Employee Central and Position Management, Recruitment and Onboarding, Performance & Goals, Talent, Succession & Development, Compensation, Learning, Time Management.

Job Responsibilities :

Development and Operations :

Development :

- The development model follows agile/scrum methodology with central Product Ownership in People Services Global Delivery, delivering (user)stories in short sprints.

- Together with the process and system experts of Global Business Services, focus on delivering optimal system configurations fulfilling requirements based on (user) stories.

- This includes assessment, build, unit and user acceptance testing and finally deployment.

Operations :

Perform below ticketing and non-ticketing activities :

- Incident Management including Major Incident Management, raising and coordinating tickets with SAP on product issues.

- Problem Management with rigorous Root Cause Analysis.

- Standard changes implementation.

- Monitoring of the systems and integrations and (where needed) taking corrective action.

- Delivery of Projects and overall improvements.

- Provide guidance and support on the use of the SuccessFactors system functionality to the key stakeholders ((HR function, People Services regional delivery centers and local key users).

- Recommend new features and take an active role in setting up the product roadmap with IT and process and system experts from the Global Business services team.

- System standards, training, and individual development.

- Ensure that the global standard processes, tools and documentation are well-maintained and adhered to.

- Work together with the process and system experts on user procedures, guidelines and documentation.

- Ensure that the required level of expertise in SuccessFactors is maintained including the right certification(s).

Experience :

- Bachelor's or Master's degree or equivalent, preferably in Information Technology, Human Resources or Business Administration.

- Minimum 8 years of experience in a customer-focused, IT application delivery or support-based role (within multinational or international consultancy organization).

- Experience in a focal point and/or a team lead role in a Development and/or Operations setting is a pre-requisite.

- SAP Certified Associate, SuccessFactors Employee Central Core (C_THR81) or SAP Certified Associate Integration Developer (C_CPI_2404).

- Extensive knowledge of SuccessFactors Employee Central Core and Position Management and/or CPI integrations (in the context of SuccessFactors).

- Proven track record of successful implementations.

- Broad overview of all the relevant modules in SuccessFactors.

- Ability to collaborate with business stakeholders and to hardwire (high level) business needs into specific IT solutions and to drive the delivery of these solutions end-to-end.