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Sustaining Engineer
Aisera
posted 2mon ago
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Job Description
- Reproduce, root cause, and fix product bugs reported by customers.
- Unblock customer issues using workarounds, custom solutions, hot fixes, or patch releases.
- Leverage SaaS and Generative AI experience to support and improve products.
- Optionally, utilize prompt engineering skills for advanced AI integrations.
- Align with company goals to retain customers and deliver the best customer experience.
- Work independently with minimal guidance and deliver results efficiently.
- Collaborate with Engineering and Product teams in Greece and the US.
- Develop solutions to alleviate supportability pain points and ease debugging processes.
- Assist Technical Support and Customer Engineering teams to resolve customer-reported issues.
- Enhance tenant health and boost customer adoption.
- Adapt to context switches and learn new generative products quickly.
- Have extensive experience with SaaS-based applications, RESTful web services, Kafka, ElasticSearch, and Python programming for Data Science.
- Communicate effectively with customers when debugging product issues.
Required Skills/Certifications:
- Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 5 to 8 years of relevant experience in the field.
- Strong debugging skills to identify root causes and provide quick fixes.
- Extensive experience with SaaS applications, RESTful web services, Kafka, ElasticSearch, gRPC, and Python for Data Science.
- Good experience with various cloud infrastructure (AWS, Azure and GCP)
- Good experience with various integrations (Salesforce, ServiceNow, JIRA, Zendesk, Workaround, Intune, etc)
- Good experience in security standards (authentication/authorization) & practices including OAuth, SAML and SSO
- Excellent problem-solving skills with a get-things-done attitude.
- Flexibility to work with global teams and adapt to various time zones.
- Effective communication skills to liaise with both technical teams and customers.
- Nice to have Generative AI and Prompt engineering knowledge
Employment Type: Full Time, Permanent
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Monday to Saturday
No travel
Day Shift
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