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Product Support Engineer ( Radio )
aircom
posted 16d ago
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Key skills for the job
Job Description
- Providing technical support for TEOCO software (tools / technology) via email, telephonically, remote Webex sessions or on-site (on need basis).
- Providing support on-site or off-site in three main areas:
- Installation
- Upgrade
- Troubleshooting
- Installation
- Upgrade
- Troubleshooting
- Provide product support services around TEOCO tool suite (for e.g. Asset Radio, Backhaul, Design etc.).
- Work on Customer UTS tickets, escalations and close cases within stipulated SLA targets.
- Stay up-to-date on TEOCO software portfolio and the technology involved.
- Interact with TEOCO R&D (Dev, QA, PE) to discuss customer issues and ensure UTS tickets are closed within the stipulated SLA.
- Follow TEOCO customer support escalation process at all times.
- TEOCO software solution(s) delivery.
- Customer training around TEOCO software portfolio.
- Train / Mentor new or inexperienced team members joining in the team.
Criteria :
- 4+ years experience
- Tech / B .E in Electronics and Communication Engineering or equivalent.
Technical Skills:
- Tech / B .E in Electronics and Communication Engineering.
- Strong knowledge of Wireless Telecommunications standards & protocols is mandatory for the role.
- Strong knowledge of wireless technologies like GSM, UMTS, LTE, 5g-NR, FWA etc. is mandatory for the role.
- Clear knowledge of spectrum availability & use for all above wireless standards.
- Strong knowledge of Microwave / Transmission technology standards & protocols.
- Strong concepts around Antenna Theory and type of antenna like Micro, Mini, Pico, Dipole, In-building etc.
- Knowledge of Telecom Softwares like:
- RF Planning tools like ASSET, ATOLL, Mentum Infovista PLANET, NETACT etc.
- RF Optimization Tools like MENTOR, FORTE, ERA etc.
- Microwave/Transmission tool like Asset Backhaul, Asset Capacity, Pathloss, Ellipse etc.
- ACP tools like Advantage, Capesso, Merit etc.
- Frequency planning tools like ILSA, Sonority, FORTE etc.
- GIS tools like MapInfo, Global Mapper, Vertical Mapper, QGIS etc.
Employment Type: Full Time, Permanent
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Software Engineer ( Java , Angular )
5-10 Yrs
Kolkata, Gurgaon / Gurugram, Bangalore / Bengaluru
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