Customer Support Executive - Work from Home

Key Highlights

• Position : Pre Sales Associate
• Location: Remote
• Experience : 0.5-3 in customer service/ pre sales
• Timing & shift: 9:30am to 7:30pm, 6 working days
• Language : English & Hindi
• CTC: Upto 2.65 lacs annually + Monthly Incentives

What would you be doing?

• Provide expert counseling to prospective students about Airblack's makeup and beauty courses, helping them choose the right programs based on their career aspirations.
• Create and maintain a detailed list of potential prospects to target and engage with.
• Contact 150 to 200 candidates daily through calls, emails, or other communication methods to generate interest and qualify leads.
• Develop and manage a pipeline of prospects by maintaining effective communication and conducting regular follow-ups to drive conversions.
• Work closely with the sales team to ensure a smooth transition of qualified leads, sharing insights and updates for a seamless handover.

What makes you a suitable candidate?

• 0-2 Years of experience in B2C pre-sales in industries like Edtech, Banking and Insurance etc or working as a customer support/client relations in BPO sector.
• Fluent communication in English and Hindi
• Have a growth mindset to build India's largest skilling academy!

Why should you join Airblack?

• Empowering Entrepreneurs: We cultivate a culture of entrepreneurship where individuals are employees and owners of their work.
• Drive for Success: Embrace challenges head-on, applying your skills and expertise to accomplish tasks precisely and excellently.
• Thriving Market Opportunity: Join us on an exhilarating journey as we pioneer India's inaugural platform for passion skills, offering a unique and vibrant market to shape and build upon.
• Work with a stellar team: Great missions require great people - and we are fortunate to have some of the smartest and nicest people support us in our journey.
• Our dream team comprises ex-entrepreneurs, VCs, and operators from places such as Goldman Sachs, Paytm, Oyo, Bain & Co., BCG, Urban Company, top IITs, IIMs, and universities such as DU and NIFT