Global Shared Services (GSS) Manager

We are looking to recruit a manager who will report into our Global CEO based in London. The successful candidate will be at the start of this journey with us and will ultimately manage a headcount of circa 35 employees.

Duties will include but are not limited too:

• Developing job descriptions for all roles within the shared service function.
• Overseeing the recruitment within all workstreams, including designing adverts, sourcing and screening candidates and attending interviews with the function leads.
• Designing, implementing and owning an onboarding checklist for all workstreams, ensuring access to a clear desk, all relevant IT systems, ensuring on line learning is completed and health safety obligations are covered.
• Working with functional leads, managing the administrative process around any conduct or capability concerns of a shared service employee in line with local labour laws.
• Manage and approve all absences e.g. holiday and sickness, ensuring relevant coverage across the function.
• Ensure workflows/ SOP s are written for each current role within each workstream and before any new role or workstream is introduced to the shared service function.
• Hold regular 121 s with each shared service employee and escalate to functional lead any requests for training, additional support or any welfare concerns.
• Hold Quarterly Business Reviews (QBR s) with functional lead to review previous and future performance of their workstream, whilst identifying any work efficiency improvements
• To ultimately create KPI/ measurement of success matrix within each workstream and report back to the group board.
• Ability to drive a high performance culture whilst it be an engaging place to work.
• Organise regular team social events.