Desktop Support Engineer

Job Description:

Windows Support:

• Troubleshooting issues with Windows operating systems (Windows 10/11, Windows Server).
• Installing, configuring, and managing Windows applications.
• Providing support for Active Directory (user creation, password reset, basic permissions management).
• Basic knowledge of Group Policy for configuration and troubleshooting.
• Experience in back-Up tools & Windows Server administrator.
• Familiarity with common software tools like Office 365, antivirus programs, and remote support tools.
• Basic M365 Server

Basic Networking:

• Understanding IP addressing, subnetting, and basic routing concepts.
• Configuring and troubleshooting LAN and Wi-Fi connectivity issues.
• Basic knowledge of DNS, DHCP, and TCP/IP protocols.
• Familiarity with common networking devices like switches and routers (e.g., knowing how to check connectivity or reset devices as per instructions).
• Basic firewall and VPN knowledge to assist in troubleshooting user connectivity.

Ticketing and Documentation:

• Using ticketing systems to manage and log support requests (e.g., ServiceNow, Jira)
• Maintaining accurate records of resolved issues for future reference.

Communication Skills:

• Clear and effective communication with end-users to understand and resolve issues.
• Ability to work under supervision and escalate issues to L2/L3 support as need.