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Process Analyst
AgreeYa Solutions
posted 22d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responding to global queries related to ways of working of established processes - Incident, Problem, Change and Request management
- Contribute to adoption of Service Management processes across all OGs and teams.
- Contribute to Service Introduction and provide Framework for transition of service to Run with teams and ensure alignment of Service Owner/support groups to secure Go-live and Post Go-live in a structured manner.
- Performing process workflow testing on Service management tool
- Managing and measuring process compliance against defined processes and policies
- Conducting Process audits, sharing Audit reports and tracking findings to closure
- Contributing to development and maintenance of processes, procedure and training materials
- Collaborating with multiple stakeholders across cultures and geographies
- ITIL 4 certified
- Internal Auditor for ISO 20000
- Advanced knowledge of Service Management ticketing tools
- Good knowledge of Service Level Agreements and process KPIs
- Proficient in Microsoft Visio and Microsoft Excel
- Ability to work independently and as part of a team
- Proficiency in using Micro Focus SMAX ITSM platform or similar ITSM tools
Employment Type: Full Time, Permanent
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25% candidates got the interview through other sources.
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What people at AgreeYa Solutions are saying
What AgreeYa Solutions employees are saying about work life
based on 280 employees
Flexible timing
Monday to Friday
No travel
Day Shift
AgreeYa Solutions Benefits
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