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Agoda

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3.7

based on 36 Reviews

11 Agoda Jobs

Customer Experience Specialist (Full Time Position) English (Gurgaon)

Agoda

3.7

based on 36 Reviews

12-16 years

Gurgaon / Gurugram

1 vacancy

Customer Experience Specialist (Full Time Position) English (Gurgaon)

Agoda

posted 19d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Hospital Administration Customer Support Operations Analytical Chemistry Customer Experience Management

+ 3 more

Job Description

Job Description
Life at Agoda

All Teams Content Corporate Strategy Customer Experience Design Finance Global Affairs Homes Key Accounts Legal Marketing People Product Strategic Partnerships Students Supply Technology All Locations Bali Bangalore Bangkok Barcelona Beijing Berlin Budapest Busan Cairo Cancun Cebu Chiang Mai Colombo Dubai Fukuoka Guangzhou Gurugram Ho Chi Minh City Hong Kong Istanbul Jakarta Jeddah Kathmandu Kuala Lumpur Las Vegas London Los Angeles Male Manila Mumbai New York City Okinawa Osaka Penang Phuket Pune Sapporo Seoul Shanghai Siem Reap Singapore Sydney Taipei Tokyo Toronto Vientiane Yangon Yokohama

Customer Experience Specialist (Full Time Position) English (Gurgaon) Apply Now Gurugram, India

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

Agoda s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

The Opportunity:

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Gurgaon office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.

In this Role, you ll get to:

Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills
Professionally handle high volume of inquiries from clients and customers.
You will be accountable for meeting individual (KPIs) and team goals.
Understand and deliver business strategies and improve customer services through the execution of self-service.
Continuously identify work process improvements.
Collaborate and communicate effectively with team managers
Perform office-based administrative duties whenever required.
Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

What you ll Need to Succeed:

We are looking for individuals that have an excellent command of spoken and written English.
Min 1 year experience in customer service roles and in contact center environment is desirable.
Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
Analytical thinking and high problem-solving skills.
Stress tolerance and able to work under pressured environment.

About the work arrangement:

Monday to Friday, 9 AM - 6PM IST
Off on India Public Holidays
Work from Office

You can read more about our hiring process in below article:

https: / / careersatagoda.com / blog / how-we-hire-ceg /

#newdelhi #bangalore #gurgaon #gurugram #mumbai #hyderabad #kolkata #CUST #2 #3 #4 #LI-EB1 #entrylevel

Equal Opportunity Employer

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Employment Type: Full Time, Permanent

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What people at Agoda are saying

1.0

Rating based on 1 Customer experience Specialist review

Anonymous · Customer Success, Service & Operations

Likes

I used to like working here but not anymore since the 'numbers' management moved in.

Dislikes

Horrible work culture. Extreme micromanagement. Management whom does not want to listen. Company that victimize their own staff for the sake of saving on bonus payments. Zero possibility of promotion .