Senior Executive AO&CSCustomer Services

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures..
Key Responsibilities And Accountabilities.
Assist customers through all procedures related to arrivals departures in the following activities..
Reservations Ticketing.
Making reservations across the counter.
Selling of tickets..
Remitting cash to the concerned department..
Answering customer queries over the telephone..
Departures.
Attend the pre flight and post flight briefings..
Setting up of check in counters..
Screening of checked in baggage..
Maintain high quality of Check in procedures..
To assist customers with special requests..
Arrivals.
To assist customers with special requests..
To assist customers with Mishandled / damaged baggage.
Prepare all required reports for the same..
Co-ordination with the baggage vendor for the damaged bags..
Follow up with the en-route stations regarding lost baggage..
Post flight departure.
Filing of all necessary flight papers.