Urgent Requirement _ Operation Manager _ Janakpuri, Delhi

1. Operations Management:

*Oversee day-to-day operations, including loan processing, customer service, collections, field

visits, customer calling and account management.

*Develop and implement operational policies and procedures to improve efficiency and ensure

compliance with regulatory requirements.

2. Team Leadership:

*Lead and manage the operations team, providing direction, training, and support to ensure

high performance.

*Foster a collaborative and productive work environment, encouraging continuous

improvement and professional development.

3. Process Improvement:

*Identify areas for process improvements and implement changes to enhance efficiency and

effectiveness.

*Use data-driven analysis to monitor and improve operational metrics and performance

indicators.

4. Compliance and Risk Management:

*Ensure all operations comply with legal and regulatory requirements.

*Develop and implement risk management strategies to mitigate operational risks and enhance

internal controls.

5. Customer Experience:

*Ensure high standards of customer service and satisfaction.

1. *Address and resolve customer issues and complaints in a timely and effective

Perks and benefits

As per company norms