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Aeries Technology
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Product Trainer
Aeries Technology
posted 5mon ago
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Flexible timing
Key skills for the job
Job Description
- Deliver engaging and effective training sessions to customers, primarily online, across all Quickbase training classes.
- Develop and maintain comprehensive training materials, including videos, presentations, and hands-on exercises.
- Collaborate with the product team to stay informed on new features and enhancements.
- Assist in the creation and maintenance of certification exams.
- Provide expert support and guidance to customers during training sessions, addressing questions and concerns.
- Continuously improve training content and delivery methods based on customer feedback and industry best practices.
- Coach customers at virtual events and in-person (when applicable) in best practices as they build dynamic solutions with Quickbase .
- Manage aspects of the customer onboarding program to drive product adoption and refine the program for maximum impact.
- Use design thinking principles to craft and iterate on engaging instructor-led and on-demand content.
- Administer the software adoption platform to facilitate adoption among new customers.
- Serve as a subject matter expert on Quickbase features and enhancements.
- Bachelors Degree plus 1-2 years in a training or education role OR 5-6 years in a training or education role.
- Strong experience with relational databases, productivity tools, and SaaS products (preferably Quickbase ).
- English fluency with excellent communication and presentation skills.
- Strong understanding of adult learning principles and instructional design methodologies.
- Flexibility to travel up to 25%.
- Experience delivering group trainings , both in-person and virtually.
- Ability to work independently and collaboratively in a dynamic, cross-functional team environment.
- Passion for helping customers succeed and a commitment to continuous improvement.
- App Builder certification is a must-have; Expert Builder certification is a nice-to-have.
Employment Type: Full Time, Permanent
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