Product Trainer

Deliver engaging and effective training sessions to customers, primarily online, across all Quickbase training classes

Develop and maintain comprehensive training materials, including videos, presentations, and hands-on exercises

Collaborate with the product team to stay informed on new features and enhancements

Assist in the creation and maintenance of certification exams

Provide expert support and guidance to customers during training sessions, addressing questions and concerns

Continuously improve training content and delivery methods based on customer feedback and industry best practices

Coach customers at virtual events and in-person (when applicable) in best practices as they build dynamic solutions with Quickbase

Manage aspects of the customer onboarding program to drive product adoption and refine the program for maximum impact

Use design thinking principles to craft and iterate on engaging instructor-led and on-demand content

Administer the software adoption platform to facilitate adoption among new customers

Serve as a subject matter expert on Quickbase features and enhancements

Heres What Youll Bring To The Table

Bachelor's Degree plus 1-2 years in a training or education role OR 5-6 years in a training or education role

Strong experience with relational databases, productivity tools, and SaaS products (preferably Quickbase)

English fluency with excellent communication and presentation skills

Strong understanding of adult learning principles and instructional design methodologies

Flexibility to travel up to 25%

Experience delivering group trainings, both in-person and virtually

Ability to work independently and collaboratively in a dynamic, cross-functional team environment

Passion for helping customers succeed and a commitment to continuous improvement

App Builder certification is a must-have; Expert Builder certification is a nice-to-have