AegisCovenant - Executive - Dealer Support (0-1 yrs)

About Us:

AegisCovenant is a fast-growing InsureTech company founded in 2020, specializing in two-wheeler insurance management and roadside assistance (RSA). We are committed to transforming the industry with innovative technology, simplifying processes, and delivering exceptional service to our dealers and partners.

Job Overview:

- As a Dealer Support Executive, you will provide exceptional pre- and post-sales support to our dealer network.

- You will be responsible for resolving queries, providing product training, and ensuring smooth usage of our digital platform.

Key Responsibilities:

Maximize Call Handling Efficiency: Ensure quick, effective handling of dealer queries and calls.

Complaint Resolution: Address dealer complaints through chat and resolve issues promptly.

Dealer Training: Train dealers on portal usage and provide knowledge.

Pre & Post-Sales Support: Assist dealers with any follow-up queries and ensure satisfaction.

Collaboration: Work closely with the team to ensure dealer needs are met and service standards are maintained.

Skills & Qualifications:

Experience: 0-1 years in customer service, dealer support, or related roles (preferably in insurance or automotive).

Skills: Excellent communication, problem-solving, and training abilities.

Tech-Savvy: Proficient with digital platforms and CRM tools.

Positive Attitude: Proactive, solution-oriented, and focused on customer satisfaction.

Key Requirements:

Educational Qualification: Graduate degree in any discipline.

Language proficiency: Must be fluent in Malayalam (mandatory), along with Malayalam fluency in Kannada or Tamil is an added advantage.

Experience: 0-1 years; freshers can apply.

Relevant Skills:

- Strong communication abilities.

- Quick learner & enthusiastic about sales.

- Persuasive personality

What do we offer?

Remuneration: We offer a competitive compensation package.

Medical Insurance: All employees at AegisCovenant are covered by a health insurance plan to support any health emergencies.

Incentives and Bonus: The company offers performance based lucrative incentives and bonuses to encourage its team members.

Work-life balance: We encourage maintaining an appropriate work-life balance that suits the needs of the individual. In doing so, the organization remains willing to support the candidate as much as possible.