Job opening For Front Office Executive at East of Kailash, Delhi

Key Result Area

• Reception Management
• Handling Travel Desk

Key Performance Indicators - KPI

Reception Management

• Monitor office supply inventory and place orders as needed to ensure availability.
• Provide assistance to colleagues as required.
• Welcome and assist visitors by greeting and directing them appropriately.
• Notify relevant employees of visitor arrivals promptly.
• Oversee security and telecommunications systems to maintain a secure environment.
• Address visitor inquiries, calls, and emails, providing accurate information and support.
• Handle courier and postal services, including tracking and distribution.
• Manage vendor billing processes, ensuring invoices are timely and accurate

Handling Travel Desk

• Efficiently manage end-to-end travel arrangements across India, including flights, trains, transportation, and hotel accommodations, while ensuring cost-effectiveness.
• Manage and monitor all employee bookings through Make My Trip or any other booking portal used by the organization.
• Ensuring the travel tickets are being shared with the travellers
• Maintain regular communication with travelers to provide updates on logistics.
• Handle emergency changes or cancellations calmly and professionally.
• Manage all incoming travel requests and oversee the subsequent processes.
• Handle phone calls and correspondence (emails, letters, packages, etc.).
• Ensuring updation of travel MIS (as per prescribed format) on daily basis.
• Ensure travel invoices are downloaded from MMT or any other travel booking portal used by the organization immediately after booking tickets.
• Submit all travel invoices (Airline invoice, GST invoice, MMT invoice) to the finance team promptly.
• Ensure that MMT wallets or any other travel booking portals used by the organization are recharged in advance to avoid any booking issues caused by insufficient funds.

REQUIRED KNOWLEDGE, SKILL & ABILITIES

• Knowledge of latest Travel desk
• Basic computer knowledge with understanding of technology to guide implementation.