Salesforce Administration

Responsibilities

• You will be administrating the Salesforce implementation to support a global user base

• Offer L2 support for the Salesforce platform

• Support user queries and Training about new functionalities launched every month by development team .

• Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings

• Manage the data migrations and data loading request for Salesforce

• Support of the Salesforce integration with other applications and downstream systems

• Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development .

• Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports .

• Stay up-to-date with new Salesforce releases and evaluate new features for implementation.

• Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog

• Establishing best practices, maintaining documentation and suggesting improvements - as our in-house expert, well trust you to bring ideas on developments and new ways of working!

Requirements

• 3 + years of experience as a Salesforce Administrator

• Experience working within a large, global organisation is preferred

• Experience working in a Scrum/Agile environment

• Experience working with CI/CD process

• Driven to succeed with the ability to creatively problem solve

• N egotiation skills and e xcellent customer service, interpersonal, communication and people engagement skills.

• Strong analytical, planning, and organisational skills.

• Self-motivated and able to work under initiative within a team environment, with the ability to work autonomousl y .

• Positive, empathetic, and professional manner .

• Certified Salesforce Administrator .

• Experience with Lightning and Salesforce A pp development .

• Experience with creation and management of Flows.

• Sales Cloud certification is essential .

• Desirable to have ITIL Foundation certificate or experience.