Coordinator - OTA

Responsibilities & Duties

• Verify timesheets for accuracy, completeness, and compliance with company policies
• Collaborate with employees and managers to address discrepancies or incomplete entries.
• Follow up on missing timesheets or approvals to ensure timely submission
• Conduct periodic audits to identify and address discrepancies or policy violations
• Provide insights or trends related to employee time allocation for operational improvements.
• Identify and suggest improvements in timesheet processes to enhance efficiency and accuracy.
• Support automation or system upgrades related to timesheet management.
• experience in timesheet processing, payroll, or a related role.
• Capable for resolving Bulk Timesheet fallout to clear weekly basis.
• Understanding the fallout and communicate with the PM to resolve the exceptions.
• Responsible for daily Employee Centre Ticket Identifying the payroll and non-payroll request.
• Proficiency in Microsoft Excel and other reporting tools.
• Strong communication skills for resolving timesheet discrepancies and collaborating with teams.
• Full-time role with occasional deadlines requiring flexibility.

• Bachelors degree in Finance & Accounting or any Business-related course.
• 1-2 years of relevant professional experience in cash applications, Accounts Receivable, or Order-to-Cash.
• Excellent communications skills in both written and spoken English.
• Intermediate proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
• Knowledge and understanding of accounting standards and procedures and internal controls.
• Experience working with ERP, e.i., Oracle Systems or SAP is preferred.
• Previous experience in process migration/transition is a plus.
• Experience working in Shared Services or BPO is an advantage.

• Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
• Ability to work in fast-pace environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)