Billing - Team lead

• Manage a team of billing specialists in the GBS O2C Tower performing end-to-end billing activities for AECOM entities across the globe.

• Responsible for operational activities and financial accounting of Transactional Finance tower which covers end to end process of Invoicing / Billing.
• Manage the daily operational activities ensuring timeliness and meeting all required SLA.
• Work closely with the team, Billing Manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.

Responsibilities & Duties

• Manage daily billing activities involving monitoring of Billers tasks and provide assistance.
• Collaborate with Project Managers, Internal & External stakeholders to achieve customer satisfaction.
• Provide guidance in the process and maintain an excellent standard of quality work.
• Ensure there is a suitable segregation of duties within the team, meeting all control requirements.
• Review the accuracy of the process and eliminate potential risk that may affect financial impact.
• Share knowledge, expertise and experience to engage team collaboration to fill knowledge gaps, improve efficiency and encourage leadership.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Lead, manage, and motivate a team, assisting to remove barriers or constraints where necessary.
• Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve teams performance with internal/external stakeholders.
• Conduct performance management activities based on prescribed cadence. These activities may include team meetings, coaching sessions, and midyear/annual performance review, etc.
• Lead, manage and execute transition-related activities such as FTE allocation, training delivery, DTP writing, hypercare monitoring, and lead/participate in transition governance meetings to ensure successful and timely transition completion (hypercare exit).
• Assist in hiring activities as needed.
• Work on additional task(s) as needed.