Manager - Quality (Customer and Supplier )

Role & responsibilities

Ensure the production as per quality standards and adherence to customer and industry requirements and drive continuous improvements for improving process capability and product quality excellence. Lead the Quality Department in ensuring product quality, safety and compliance.

1.Customer Quality

• Ensure product quality as per design specification to avoid any line loss at customer end or customer complaints, due to poor quality.

• Ensure Warranty Performance Rating achievement as per Customer set Targets.

• Ensure Quality Performance Rating achievement as per Customer set Targets.

• Visit to Customer ends for Quality related matters and ensure adequate closure of the customer issue/ complaints

• Take CAPA for all customer issues/ complaints

2. In-house Quality for assigned Product Line

• Meet In-house Machine Shop Rejection PPM as per set Annual Targets

. • Meet In-house Assembly Shop FTR as per set Annual Targets.

• Meet COPQ as per set Annual Targets.

• Meet Supplier Rejection PPM as per set Annual Targets.

• Meet Shop Floor Inventory Targets as per set Annual Targets.

• Continue to improve CTQ parameters for CP/CPK achievement of min.1.33

• Lead the QM Pillar Pillar Head role in Plant TPM Structure, for Plant Manufacturing Excellence journey.

• Contribute in the Annual VIP program by initiating manufacturing cost saving / quality improvement projects.

• Co-ordinate with cross functional Team members at Plant and at Corporate for continual process improvements to improve the product quality.

3. Supplier Quality

• Guide the Supplier Quality team for regular production parts for the assigned Product Line
• Achieve Supplier Rejection PPM achievement as per set Annual Targets.
• Ensure effective closure of 8Ds with Supplier within Target time.
• Ensure Supplier Process Audit compliance as per Annual Plan.
• Ensure Special Process (CQI) Controls compliance as per Annual plan.
• Continue to improve the Vendors performance Quality Rating by close co-ordination with Vendors.
• Ensure 4M Approval for any supplier change.

4. Quality Management System

• Ensure adherence to the Plant Quality Management System.
• Ensure adherence to all Customer Specific system requirements
• Addressed in Plant Quality Management System. • Support the Certification Body for annual Certification/Surveillance Audit.
• Support the MPR/MRM/Internal System Audit/Process Audit/Product Audit as per Annual Plan.
• Monthly presentation of Plant Quality MIS Report • Provide inputs for establishment of Safety Management System OHSAS 18001 & Environment Management System ISO 14001, along with Plant HR and Maint. Function.
• Support annual events (with relevant stakeholders such BE) events like - Quality Month celebration, innovation day celebration, technology day

5. New Product Development System

• Timely closure of QG 15 Gates as per SOP.

• Active participation in PFMEA/Advance Quality Planning/Formulation of Quality Plan and Standards to achieve 0 defect in New Parts.

• Active participation in new parts gauge planning/measurement system analysis to avoid any defect due to weak measurement system

• Active participation for new part process establishment to achieve PP/PPK min. 1.33.

6. Team Management

• Lead the team for their continual development by effective direction and guidance.

• Prepare the Team Training plan considering the gaps areas and continually improve the Team competency.
• Plan for annual programs for certification of System Auditors/Process Auditors/Product Auditors with the help of Corporate ED&T Team

• Schedule and lead the Quality Tools Training for Cross Functional Team Members. Key Stakeholders:

Preferred candidate profile

B.E :10-12 Years Diploma: 12-14 Year

Automotive Components Manufacturing Company having Machining and Assembly Processes knowledg

Perks and benefits