Business Analyst

Role & responsibilities

• Interface with customers to understand requirements, focusing on automation solutions for Operations and Technology.
• Collaborate with stakeholders to define product strategy, considering market dynamics and automation needs.
• Bridge communication between development teams (VBA, Python, Web Development) and customers to ensure seamless integration.
• Guide the creation of technical documents (SRS, FRS, Wireframes, etc.) and support system automation.
• Participate in cross-group collaboration across time zones, contributing to project planning, effort estimation, and timeline management.
• Provide pre- and post-go-live support, including technical documentation, training, and troubleshooting.
• Offer regular status updates, identify risks, and advise management on potential roadblocks related to automation projects.
• Lead tasks through defined processes, continuously seeking to improve automation efficiency.
• Maintain strong client relationships, manage expectations, and deliver clear, effective presentations to senior management

Preferred candidate profile

• Strong problem-solving skills, particularly in automation and technology solutions (VBA, Python, Web Development).
• Proactive adaptability in a fast-paced, dynamic environment.
• Solid understanding of SDLC/PDLC processes, especially in automation contexts.
• Exceptional communication and negotiation skills.
• Ability to analyze complex documents and provide actionable insights, particularly for automation initiatives.

Competency

• Strong problem-solving skills with the tenacity to develop solutions from the ground up.
• Adaptability and proactive approach in a fast-paced, dynamic environment.