Support Executive

Role & responsibilities

• Organize the providers schedules for next 1-2 business days
• Maintaining the providers schedules accurately including daily, weekly, monthly and yearly stats
• Process departmental reports as per the frequency
• Maintain internal team’s trackers to gauge progress on deliverables
• Provide end to end support to internal as well as external customers
• Monitoring the Teams/Internal Chat groups for queries throughout the day and timely addressing it
• Out of the box thinking thereby sharing process improvement ideas
• Maintain high quality standards in delivery of work at all times
• Performing review/audits on critical deliverables requiring a second level check
• Coordination and follow up with other departments for deliverables, exhibit outstanding team player skills
• Active contribution to the adherence of departmental/organizational SLAs with clients
• Achieve individual and team’s KPIs benchmarks

Preferred candidate profile

• Average verbal and written communication. Excellent communication will be added advantage
• Moderate to Expert proficiency in Microsoft Office
• Knowledge of MS Outlook and moderate to expert proficiency in email exchanges