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331 Advanced Excel Jobs in Mumbai

WFM- RTA || Teleperformance

2-7 years

₹ 4.5 - 5.5L/yr

Thane, Mumbai

1 vacancy

WFM- RTA || Teleperformance

Teleperformance

posted 2d ago

Job Role Insights

Job Description

IMMEDIATE JOINERS REQUIRED
Location - Mumbai - Malad/Thane

Excellent Comms

Shifts - 24*7/Rotational Week offs
Job Role:

  • To create reports on a daily weekly and monthly basis to share.
  • Performance of team clusters against the process defined SLAs.
  • Creating new templates and modifying existing ones to simplify data collection from various sources.
  • Collating data received from various sources.
  • Taking care of ad hoc report requests.
  • Take ownership of the accuracy and timeliness of reports that are published
  • Be aware with all relevant policies and procedures related to the process
  • Track all Operations processes relating to SLA adherence.
  • Ensure SLA performance reports are published timely and accurately.
  • Escalate any irregularities in reports in a timely manner.
  • Be aware of and comply with any client and process updates internal external for accurate tracking of performance and data.
  • Address any problems grievances with the Team Leader, Team Coach, Team Manager that may have a bearing on productivity or efficiency.
  • Liaise with other departments both internal and external.
  • Collating data received from various sources.
  • Sharing relevant MIS information with other departments as and when required.

Domain / functional expertise areas:

  • Analytical skills
  • Excel skills / Automation (Macro) / MS Access / Basic SQL
  • Power BI will be an advantage

Critical competencies for the position:

  • Knowledge of reporting/ data management
  • Good with logical & analytical skills
  • Taking initiatives to streamline processes and focus areas
  • Maintain team engagement
  • Hands on with excel & MS office



Employment Type: Full Time, Permanent

Read full job description

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