IMMEDIATE JOINERS REQUIRED
Location - Mumbai - Malad/Thane
Excellent Comms
Shifts - 24*7/Rotational Week offs
Job Role:
- To create reports on a daily weekly and monthly basis to share.
- Performance of team clusters against the process defined SLAs.
- Creating new templates and modifying existing ones to simplify data collection from various sources.
- Collating data received from various sources.
- Taking care of ad hoc report requests.
- Take ownership of the accuracy and timeliness of reports that are published
- Be aware with all relevant policies and procedures related to the process
- Track all Operations processes relating to SLA adherence.
- Ensure SLA performance reports are published timely and accurately.
- Escalate any irregularities in reports in a timely manner.
- Be aware of and comply with any client and process updates internal external for accurate tracking of performance and data.
- Address any problems grievances with the Team Leader, Team Coach, Team Manager that may have a bearing on productivity or efficiency.
- Liaise with other departments both internal and external.
- Collating data received from various sources.
- Sharing relevant MIS information with other departments as and when required.
Domain / functional expertise areas:
- Analytical skills
- Excel skills / Automation (Macro) / MS Access / Basic SQL
- Power BI will be an advantage
Critical competencies for the position:
- Knowledge of reporting/ data management
- Good with logical & analytical skills
- Taking initiatives to streamline processes and focus areas
- Maintain team engagement
- Hands on with excel & MS office
Employment Type: Full Time, Permanent
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