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Coordinator - Customer Interaction
Adroit Solutions
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
JOB PURPOSE:
- Ensure providing seamless Customer Service support for Seeds, CP to Commercial Unit business.
- Ensuring Improved Customer Experience through effective order management and problem resolution.
- Supporting adoption of digital enablers in customer service and distribution activities i.e. Perfect Order, Stock Return Tracking System, Mobile Order Entry, OCV, Transport Management System, Last Mile Visibility, Complaint Management System
- End to end Customer Service co-ordination
YOUR TASKS AND RESPONSIBILITIES:
- Supporting Order Management (O2B) -Sales Orders (SO), Dealers to Dealers transfers, Direct shipments, sample orders, Billing & Return Orders.
- Responsible for Perfect Order -Order Accuracy, Billing Accuracy, OTIF, On-Time Delivery.
- Ensuring timely co-ordination of customer complaints & queries
- Corporate & Export Customer Order Management- Order, dispatch & payment co-ordination
- Trouble shooting for all & any issues related to SAP & other digital tools with the help of IT.
- Supporting commercial & credit team to ensure correct customer data (sold to) & authorizing ship to customers (dispatch locations).
WHO YOU ARE:
- Graduate from any field
- 3-5 years of experience in Customer Service, Supply Chain Management, IT or related fields
- Knowledge of SAP SD module and MS Office is must
- Key skills: customer focus and relationship management, results orientation, collaboration, agility, flexibility, integrity
- Good oral and written communication skills
- Good in English and regional language
Employment Type: Full Time, Permanent
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What Adroit Solutions employees are saying about work life
based on 15 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Adroit Solutions Benefits
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