Tele Support Executive

Adosy is looking for Tele Support Executive to join our dynamic team and embark on a rewarding career journey
A Tele Support Executive is a professional who provides assistance and support to customers over the telephone or through other remote communication channels

Their primary responsibilities include:Customer Assistance: Responding to customer inquiries, concerns, and complaints via phone, email, or chat, and providing prompt and accurate resolutions

Technical Support: Assisting customers with troubleshooting technical issues related to products, services, or software

This may involve guiding customers through step-by-step solutions, diagnosing problems, or escalating complex issues to higher-level support teams

Product Knowledge: Developing a deep understanding of the company's products, services, and policies to provide accurate information to customers

This includes staying updated on new product features, upgrades, and releases

Problem Resolution: Identifying and resolving customer problems effectively and efficiently while maintaining a high level of customer satisfaction

This may involve collaborating with other departments or teams within the organization to resolve complex issues

Documentation: Accurately recording customer interactions, inquiries, complaints, and resolutions in the company's customer support systems

This helps in maintaining a record of customer interactions and facilitates knowledge sharing within the support team

Communication Skills: Demonstrating excellent verbal and written communication skills to effectively interact with customers

This includes active listening, clear articulation of information, and using appropriate tone and language to ensure customer understanding and satisfaction