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170 Adobe Jobs
Manager, Technical Support
Adobe
posted 3hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
At Adobe, we are in need of an exceptionally skilled Manager of Technical Support to lead our ambitious team in providing excellent service to our customers. This is an innovative opportunity to drive customer success and innovation with Adobes powerful technology. If you excel in collaborative settings and are passionate about leading high-performing teams in the IT industry, we want to hear from you.
What you'll Do
- Lead and encourage a team of technical support professionals to deliver flawless customer service.
- Provide in-depth technical support on Adobe products, ensuring customers improve their investments.
- Skillfully implement critical initiatives to improve customer experience and happiness.
- Manage and coordinate high-profile customer accounts, ensuring their technical and business needs are met.
- Foster a collaborative and inclusive environment that drives team performance and innovation.
- Develop and maintain strong customer relationships, understanding their outstanding challenges and goals.
- Set clear goals, expectations, and performance metrics for the technical support team.
- Conduct regular performance reviews, providing mentoring and feedback to drive continuous improvement.
- Identify training needs and ensure team members stay updated with the latest product advancements.
- Coordinate the resolution of complex technical issues, ensuring timely and effective solutions.
- Monitor customer usage and find opportunities for product optimization and feature utilization.
- Perform customer happiness reviews and find opportunities for upselling or cross-selling.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
What you need to succeed
- Bachelors Degree in computer science, engineering, or a related field, or equivalent experience.
- 5+ years of experience in technical support, operations management, or a related role in the technology sector.
- Proven experience leading and managing a team of technical support professionals.
- Comfortable with intricate technical solutions and adept at communicating effectively with technical and non-technical collaborators.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving skills, with the ability to develop data-driven solutions.
- Proven ability to motivate a team to achieve high performance goals.
- Strong project management skills to coordinate multiple customer implementations.
- Experience working in enterprise IT environments and managing customer accounts.
Employment Type: Full Time, Permanent
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What people at Adobe are saying
Technical Support salary at Adobe
reported by
4
employees
with 1-15
years exp.
₹2.8
L/yr - ₹13.1
L/yr
114%
more
than the average Technical Support Salary in India
View more details
What Adobe employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Adobe Benefits
Submitted by Company
Physical wellbeing Wellbeing reimbursement program Support in times of need Financial wellbeing Mental health care Emotional wellbeing
Submitted by Employees
View more benefits 
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Adobe Noida Office Locations
Noida Office
Adobe Systems (India) Pvt Ltd, A-05, Sector 132, Express Way
Noida
Uttar Pradesh 201304
Uttar Pradesh 201304
Noida Office
Adobe Systems India Pvt. Ltd, Vindhyachal Marg, Sector 25A
Noida
Uttar Pradesh 201301
Uttar Pradesh 201301
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