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53 Administrator Jobs in Gurgaon / Gurugram

Zendesk Administrator

5-10 years

Gurgaon / Gurugram

1 vacancy

Zendesk Administrator

Teleperformance

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Mandatory Skill

  • Expert as Zendesk Admin
  • Project Management Skills (should lead independent projects)

Required Skills

  • 7 Plus years of software development experience building, deploying and scaling distributed, highly available, large scale, high performing multi-tenant SaaS based customer facing products and services.
  • Experience building microservices and customer facing APIs. Experience with the Zendesk API suite is a huge plus.
  • Three plus years of progressive hands-on experience with design, configuration, testing, deployment, and support in a Zendesk environment. Proven experience with implementations to multiple business threads in a dynamic business setting is a must. Solid understanding of "Zendesk Explore is a huge plus.
  • One plus years of experience in building IVR Call flows using the Twilio Contact Center. Experience in implementing Twilio flow with Zendesk CRM system will be a big plus.
  • Experience with Twilio Contact Center services Twilio Flex, Programmable Voice, Chat, SMS, Taskrouter, Flex Insights, etc.
  • Experience with Python, JavaScript and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platform.
  • Two plus years of experience in a continuous Agile approach of integration dev/deploy format is a must. Supporting with high expectations and providing feedback on configuration, code and architectural approaches implemented by the team.
  • Strong problem-solving and analytical skills with the ability to design complete solutions which are simple yet effective and very scalable.
  • Previous experience handling and supporting mission critical enterprise systems. Ability to diagnose and respond to interruptions and critical issues in a timely manner is of vital importance.
  • BS in Computer Science/Engineering, or equivalent technical experience.
  • Self-motivated with a strong sense of ownership, urgency, and drive.

Employment Type: Full Time, Permanent

Read full job description

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What Administrator at Teleperformance are saying

Administrator salary at Teleperformance

reported by 2 employees with 8-9 years exp.
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₹3.6 L/yr - ₹4.6 L/yr
16% less than the average Administrator Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.9k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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Teleperformance Gurgaon / Gurugram Office Location

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Gurugram Office
Plot No 398, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana 122016, India Gurugram
122016

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