Administration Manager

Facilities Management:

Oversee maintenance and repair of store infrastructure, including air conditioning (ACs), civil works, LED lights, furniture, glasswork, electricity maintenance, shutters, water dispensers, false ceilings, paintings, and Property Agreement Management.

Ensure cleanliness and proper functioning of all store facilities, including regular store painting and branding board maintenance.

Vendor Management:

Establish and maintain relationships with reliable vendors for ongoing services and supplies, including AC maintenance, civil works, electrical maintenance, furniture, and other store-related needs.

Coordinate pricing negotiations and manage contracts with vendors for the required services.

Oversee the annual maintenance contracts (AMCs) and ensure timely renewals.

Branding and Store Maintenance:

Oversee branding initiatives, ensuring proper placement and maintenance of store signage and branding boards.

Collaborate with teams to plan and implement renovations or store improvements.

Electrical and Civil Works:

Supervise and coordinate electrical repairs, maintenance of light fixtures, and civil works to ensure the store is fully operational and compliant with safety standards.

Insurance and Compliance:

Manage the general insurance policies for stores, ensuring coverage for assets, fixtures, and liabilities.

Ensure compliance with safety and regulatory standards for store facilities.

Property Agreement Management:

Coordinate with property owners for new store agreements, including negotiations, documentation, and finalizing lease terms.

Manage the renewal of store agreements, ensuring all terms are favourable, aligned with company objectives, and cost-effective.

Work with property owners to discuss, revise, and negotiate rental amounts, including managing enhancements in rental amounts and other lease conditions, while ensuring the terms remain cost-efficient for the business.

Regularly review lease agreements to ensure compliance and negotiate better terms or rent reductions when possible, balancing both operational needs and business goals.

Vehicle Maintenance:

New Vehicle Registrations, Repair & Service Maintenance, Vehicle Documentation and Compliance.

Customer Experience & Walk-In Queries:

Oversee walk-in customer queries related to store facilities, ensuring customer satisfaction with timely resolution of issues, Manage the stores water dispensers and other amenities for customer use.

Team Handling:

Lead and manage the administrative team to ensure smooth operations across all tasks.

Delegate responsibilities effectively, monitor performance, and provide training to team members as needed.

Skills & Qualifications:

Proven experience in facilities management, maintenance, and vendor coordination, particularly within retail stores or similar environments.

Strong knowledge of AC systems, civil works, LED lighting, electricity maintenance, furniture, and glasswork.

Experience in managing AMC contracts, insurance policies, and pricing negotiations.

Ability to manage and lead a team, providing clear direction and motivation to achieve operational goals.

Strong organizational, communication, and problem-solving skills.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Ability to handle multiple tasks and prioritize in a fast-paced retail environment.

Experience with store maintenance and general store operations is essential.

Key Competencies:

Leadership & Team Management

Vendor Relationship Management

Facilities & Maintenance Oversight

Budget & Pricing Negotiation

Attention to Detail

Customer Service

Problem-Solving

Time Management

Desired Experience:

5+ years of experience in administrative management or similar roles, with at least 3 years in retail store operations.

Strong track record in facilities management, team handling, and vendor negotiations.