Manager DBC Platform

The manager platform operations is responsible for managing the day to day business operations. The role will also have responsibilities to represent the local eCom market in technical discussions with Global IT, Digital Brand Commerce, Digital Sales Solutions, etc. in order to provide INPUT and eventually EXECUTE for the day to day business.

Key Responsibilities:

Business KPI Definition and Monitoring

• Actively participate in providing input into digital operations best practice definition, communication, monitoring strategy etc.

• Assist in defining business KPIs and SLAs - e.g website checkout shipping options, legal preferences and monitor these KPI s

• Assist in defining and drive business logic configurations across various platforms - commerce cloud, product information master etc.

Project Management

• Manage various tasks supporting operationally focused projects or enhancement requests with our local global teams

Day to Day Operations

• Act as first level of escalation for local market business functions

• Actively partner with IT Service Managers for ticket prioritization resolution and relay communications to relevant stakeholders

• Ensure the success of the eCommerce Platform operations strategy through constant monitoring of the operational KPI s (conversion, checkout drop-off, transaction fees and order processing)

• Manage ecommerce data across all the different platforms (inventory, shipping costs etc.) - manage the accuracy, timeliness and consistency of the data as per business requirements

Education and Stakeholder management

• Become subject matter expert on the platform capabilities

• Provide creative solutions to push the envelope of the platform capabilities

• Educate the internal eCommerce Stakeholders as well as other teams in the market (supply chain, retail, Brand etc.) on the platform capabilities

• Manage relationships with external vendors and account managers

Key Relationships:

• Local Teams - Supply Chain, Customer Service, Brand Activation, Store Operations, Newsroom and Media teams, Retail IT partners

• Global Teams - Digital Brand Commerce, Global IT, Digital Sales Solutions

• External Teams - External vendors

Knowledge, Skills and Abilities :

• Strong presentation and communication (verbal and written) skills across different levels within a global organization

• Analytical mind-set and innovative thinker

• Knowledge of eCommerce platforms and processes preferred

• Organized and able to communicate and educate non-technical stakeholders

• Ability to work independently towards common goals and agreed deadlines

• Capable to work in a team environment and coordinate multiple tasks with conflicting priorities

Requisite Education and Experience / Minimum Qualifications:

• College/University degree from an accredited institution in Computer Science or Business/Marketing or equivalent combination of education and experience

• 3-4 years of eCommerce / retail / digital experience

• 1+ years of working experience in a leading role in an online consumer-facing high-transaction environment

• Relevant experience in order management, technical issue resolution, AGILE, product management is a plus

• Basic to intermediate knowledge of web analytics tools

• Experience in leading teams

• Practical experience and of MS-Excel, MS-Word and MS-Powerpoint