Sales Coordinator

This is a fantastic opportunity for result driven and ambitious individuals to join our team and enter the niche and rapidly growing business of investment-based immigration consultancy. This position provides an opportunity to interact with the accomplished HNIs and Entrepreneurs and understand their requirements. It also gives them global exposure and a chance to enhance knowledge about investment, finance, etc. in the global arena.

Role & responsibilities

• Telecalling & Lead Generation:
  

Make outbound calls to potential or existing clients to explain immigration services.
Handle inbound inquiries and provide detailed information about visa programs and procedures.
Follow up with leads and nurture prospects through regular communication.

• Customer Service:
  

Respond to client queries via phone, email, and WhatsApp in a timely and professional manner.
Address and resolve customer complaints and escalate complex issues to the relevant departments.
Guide clients through the documentation and application process, ensuring accuracy and compliance.

• Database Management:
  

Maintain and update customer information in the CRM system.
Track communication history and progress for each client.

• Administrative Support:
  

Coordinate with internal teams to ensure smooth processing of client applications.
Schedule consultations and follow-ups for clients with immigration consultants.

Preferred candidate profile

1. Core Skills:

CRM Software Proficiency:

• Experience with platforms for lead management, sales tracking, and customer engagement.

Data Analysis and Reporting Tools:

• Proficiency in Microsoft Excel (pivot tables, formulas, VLOOKUP) or Google Sheets for data analysis and sales reporting.

Document Management:

• Experience with cloud storage solutions (e.g., Google Drive, OneDrive) and document sharing platforms like SharePoint.

Sales Automation and Workflow Tools:

• Knowledge of tools like Zapier or Salesforce Flow for automating repetitive tasks and managing sales workflows.

Calendar and Scheduling Tools:

• Proficiency in using tools like Google Calendar, Microsoft Outlook Calendar, or Calendly for meeting scheduling and event coordination.

2. Soft Skills:

• Positive attitude and problem-solving mindset.
• Self-motivated and target-driven.
• High level of patience and empathy.

3. Experience:

Minimum 1-2 years of experience in tele calling or customer service (experience in the immigration industry is a plus).

Perks and benefits

2.5 lacs - 3 lacs p.a.

Candidates preferred from Western Suburbs only, from Churchgate to Virar