Team Lead - Technical Documentation

Job Description :

• Oversee Project / Customer order documentation for respective business unit to fulfill documentation requirements related to customer projects for machines and spares

Primary responsibilities

Strategic and Planning:

• Planning & execution of Customer/Project Documentation (Operating Manuals, Spares Manuals, Validation Documentation, PLC Validation Documentation) as per monthly production plan

• Lead and execute documentation improvement & cost reduction projects

Functional:

Core:

• Reviewing and releasing Project Documentation to ensure on time and accurate documentation delivery

• Understand new requirement through customer URS/Project management team for special requirements, response to Sales/ Project management team for compliance

• Co-ordination with translation agency to execute translation projects

• Collaborate with Application Engineering and Automation/Controls team to obtain information to prepare project documentation

• Collaborate with QA for verification of documentation before and during FAT process

• Support FAT process on documentation, meet customers during FAT and records customers feedback along with QA for documentation improvements

• Collaborate with Service team to resolve issues faced at site and work for improvement to reduce it in future supply

• Collaborate with Master Documentation team to review & receive master documentation projects, understand & implement latest documentation processes

Internal Process:

• Collate monthly information on executed projects (standard & special) to prepare monthly reports and data analysis for reference of Master Documentation Head and Respective AE Head

• Maintain SO wise and monthly report on errors received from QA, Spares and Service

• Lead for CAPA actions for documentation team

People Development:

• Drive and maintain Customer Centric culture within ACGE documentation teams to fulfill desired customers need

• Support team members to fulfil their job responsibilities

KRA

• On-time preparation/configuration of Project Operating manuals, Spares Manuals and Validation Documents as per monthly production plan of Machines & Spares

• Review and Release of the Project documentation to ensure accuracy of documents

• Maintain and Improve accuracy of manuals as defined during goal setting

• Review rating provided by the customer on customer feedback form (QA), plan for continuous improvement and execute improvement actions