Customer Service Representative

Role & responsibilities

• Develop knowledge and understanding of specific CS functions. 
• Learn specific activities and retain information, and know-how 
• Gain an overall understanding of Order Fulfillment 
• Develop knowledge and understanding of products 
• Process assigned work, independently, consistently, and accurately 
• Follow provided instructions, exactly  
• Follow work/break/lunch schedule 
• Develop some understanding of FCRA 
• Communicate with clients and applicants via phone, email and chat queues 
• Provide information about products and services 
• Obtain details on complaints and requests 
• Process requests and then resolve them with accuracy and efficiency 
• Provide training/guidance 
• Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion 
• Record details of all calls and tasks, as well as actions taken, into the CRM tool 
• Communicate with supervisors, peers, leaders, and other departments regarding caller requests 
• Provide tutorials and guidance on proprietary system 
• Meet Accurate Background quality standards for services by adhering to client guidelines, regulations, policies, and procedures 
• Contribute to team effort in maintaining service level agreements (SLA) 
• Other related duties, as needed  

Preferred candidate profile

• Customer Service Experience
• International Calling Experience
• Excellent Communication Skills

Perks and benefits

• Pick & Drop Facility.
• Insurance Covering Employee & Family.