Account Manager, Event Cloud

Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500.
Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.
Our technology brings millions of people together at events around the world.
In short, we re transforming the meetings and events industry through innovative technology that powers the human connection.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves.
At Cvent, we value the diverse perspectives that each individual brings.
Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
In This Role, You Will: Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells Demonstrate Cvent solutions and services to accounts Build and develop strong relationships with key decision-makers of accounts for continued business Collaborate with internal resources such as Sales and Client Services teams to ensure complete customer satisfaction with Cvent products and services Acknowledge and resolve customer issues within 24 hours Call on existing clients in an effort to meet and exceed individual and department revenue expectations Target and pursue key accounts within North America with individual action plans to grow them.
Accurately forecast sales opportunities through pipeline reports Effectively and accurately manage personal revenue pipeline to maximize all business opportunities Log sales activities/tasks in the system Perform additional duties as assigned Heres What You Need: Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function Excellent verbal and written communication skills High degree of computer literacy is a must This is not a technical position.
Relevant experience might include selling CRM or CMS systems, ASP based data systems, Travel or Meeting Planning Services Ability to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software Experience selling or managing accounts in SaaS/technology/hospitality space a plus