Deputy TL - ( R2R in US Accounting with QBO Only)

Job Description

Job Detail

Work Related : Reviewing work done in Quick Books Online tool by Team Members on day to day basis Answering to questions raised by team on ongoing basis Training team member/s on specific task/s as and when needed Ensuring Month End Closing process is being done as per SOPs Profit and Loss Statement Review and Analysis Balance Sheet Statement Review and Analysis Learning new apps and reporting tools required for client service Cross training team members on clients processes and tasks Drafting SOPs and validating the same with other team members

Client Related : Managing portfolio of 3-5 US clients Addressing client communication promptly Attending to regular client calls for query discussion Conducting weekly call with client to ensure client satisfaction Developing and nurturing client relationship Handling escalations if any Handling transition of new clients

Team Related : Managing total team of 3-5 members which is a combination of Bookkeepers, US Accountants and Sr. US Accountants Managing work allocation and resource bandwidth within team Ensuring client deliverables are delivered with desired accuracy and as per agreed timelines Review and validation of SOPs or training videos for various processes Management Related: Regular reporting on Team performance Client satisfaction index Resource Bandwidth Allocation
Candidate Specification.

Fluent written and verbal English communication is a must Exposure of handling overseas clients is a must Prior experience of handling team of 2 members is necessary Ability and willingness to handle multiple clients is necessary Good knowledge of US Accounting process is necessary

Relevant Experience
3 Years or more in core US Accounting process or similar domain is a must. Good working knowledge of US Accounting, Month closing and reporting is necessary.

Required Qualification
B.Com or M.Com or CA Inter or CA or MBA or ICWA