Senior Engineer - Technology Services

Work as part of a Global team to provide a high standard of technical support to customers on the One Identity PrivilegedLog Management Suite of products
Provide stellar customer service and handling skills and the ability to interface collaborate and prioritize technical customer issues with development and effectively communicate solutions to customerspartners is crucial to the role
Work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve several potentially complex issues on a variety of Linux platforms

Qualifications

 Degree in a professional field or education in progress with at least 4 years of experience in system engineeringsupport
 Advanced English both spoken and written
 Relevant experience in the world of Linux UNIX systems using the Command Line Interface cli
 Basic programming skills ability to read and interpret source code
 Knowledge of some popular scripting languages eg perl python bash awk sed
 Knowledge of all of the following Ansible Kerberos sudo DNS TCPIP syslog protocols and Active Directory
 Selfdependence proactivity willingness to acquire new knowledge
 Technical writing skills
 Ability to define problems collect data establish facts and draw valid conclusions
 Requires excellent interpersonal and communication skills including verbal written negotiation and platform communications
 Possess a strong people orientation with the ability to listen work and resolve issues to achieve customer satisfaction
 Quickly learn the general concepts of the technology used in and associated with One Identity products
 Manage Service Requests and any ongoing Escalations
 Collaborate with the other members of the Global Support Team
 Invest in the KnowledgeCentered Methodology KCS and contribute to the Support Portal
 Participate in activities relating to product improvement and demand reduction
 Provide a highquality service delivery experience to the internal and external stakeholders
Preferences
 Experience in network communication debugging routing
 Knowledge of firewall technologies
 Familiarity with debugging toolstechniques eg WebExGoToMeeting
 Remote Desktop Services RDS
 Educated to degree level
 Ability to work flexible hours
 Additional European language skills