Director - Business Training @Access Healthcare Services

Greetings from Access Healthcare Services,

We have an excellent opportunity for a Director of Business Training who will be responsible for managing and supporting end-to-end training for one of the strategic business verticals of Access Healthcare Services.

Job Location : Ambattur Estate, Chennai

Mode : Work from Office

Job Description:

Training Management

• Drive new hire training and ensure meeting the timelines for hire to ramp goals by regularly reviewing the training content and delivery.
• Oversee training calendar to make optimal use of trainers and classrooms.
• Leverage new technology solutions, define and develop strategies, curriculum (including instructor-led, CBT, & multi-media), and processes in support of business initiatives at both the new-hire and operations divisions.
• Ensure all curricula and courseware meet the demands of the new generation of learners.
• Liaise with the client-side counterpart to share training updates and partner on special projects.

Cross-functional Collaboration

• Collaborate with business units and internal/external SMEs to develop learning programs aligned with competencies and strategic goals of the organization.
• Identifying the training needs for tenured resources by working with Operations and Quality teams.
• Administer continuous learning, including update management, BQ training, and cross-skill learning.

Governance and Reporting

• Provide threadbare data and detailed weekly reports on key training metrics to the Head of Human Resources and the Head of Training to determine the effectiveness of all training programs.
• Participate in other projects as directed by Head of Human Resources or Head of Training
• Analyze data, trends, & deliver management information reports for effective decision-making by the leaders.

People Management

• Ensure feedback and coaching are given to all managers and trainers.
• Drive the values of the organization with the team and thereby the newly hired staff.
• Drive continuous development plans in place for the team.
• Manage division budgets.

Basic Qualification: Mandatory

• UG Degree
• 15+ years of experience in RCM BPO domain, with at least 5 years in training
• Managed a training team with size of 25+ comprising of managers, trainers and voice coaches for the past 3 years
• Healthcare Background specific to RCM experience would be an additional advantage
• Knowledge of adult learning principles and techniques for the current generation of learners
• Advanced Proficiency in MS Word, Excel, and PowerPoint required
• Ability to give direction to team and lead with conviction and empathy
• Advanced skills in preparing and facilitating presentations
• Excellent written and verbal communication skills
• Excellent organization / multi-tasking, planning and time management skills required
• Willingness to work in flexible shifts

Competencies

• Coaching
• Communication
• Consultation
• Critical Evaluation
• Ethical Practice
• Global & Cultural Awareness
• Relationship Management
• Reporting & Data Analytics

Regards,

Harshini, HR Talent Acquisition

Harshini.gayath@accesshealthcare.com