Director - Business Training (Healthcare BPO)

Job Summary:

The Director of the Business Training position is responsible for managing and supporting end-to-end training for one of the strategic business verticals of Access Healthcare Services.

The Director will lead a 50+ member team of managers, process trainers and voice coaches spread across Chennai, Coimbatore, and Pune. The position is based out of Chennai, and it will be work from office.

Job Description:

Training Management

• Drive new hire training and ensure meeting the timelines for hire to ramp goals by regularly reviewing the training content and delivery.
• Oversee training calendar to make optimal use of trainers and classrooms.
• Leverage new technology solutions, define and develop strategies, curriculum (including instructor-led, CBT & multi-media) and processes in support of business initiatives at both the new-hire and operations divisions.
• Ensure all curricula and courseware meet the demands of the new generation of learners.
• Liaise with client-side counterpart to share training update and partner on special projects.

Cross-functional Collaboration

• Collaborate with business unit and internal/external SMEs to develop learning programs aligned with competencies and strategic goals of the organization.
• Identifying the training needs for tenured resources by working with Operations and Quality teams.
• Administer continuous learning including update management, BQ training and cross-skill learning.

Governance and Reporting

• Provide threadbare data and detailed weekly reports on key training metrics to Head of Human Resources and Head of Training to determine the effectiveness of all training programs.
• Participate in other projects as directed by Head of Human Resources or Head of Training
• Analyze data, trends & delivers management information reports for effective decision-making by the leaders.

People Management

• Ensure feedback and coaching is given to all managers and trainers.
• Drive the values of the organization with the team and thereby the new hire staff.
• Drive continuous development plans in place for team.
• Manage division budgets.

Basic Qualification: (Mandatory)

• UG Degree
• 15+ years of experience in RCM BPO domain, with at least 5 years in training
• Managed a training team with size of 25+ comprising of managers, trainers and voice
  coaches for the past 3 years
• Healthcare Background specific to RCM experience would be an additional advantage
• Knowledge of adult learning principles and techniques for the current generation of learners
• Advanced Proficiency in MS Word, Excel, and PowerPoint required
• Ability to give direction to team and lead with conviction and empathy
• Advanced skills in preparing and facilitating presentations
• Excellent written and verbal communication skills
• Excellent organization / multi-tasking, planning and time management skills required
• Willingness to work in flexible shifts

Competencies

• Coaching
• Communication
• Consultation
• Critical Evaluation
• Ethical Practice
• Global & Cultural Awareness
• Relationship Management
• Reporting & Data Analytics

Interested candidates with above mentioned experience, please share your updated resume to jerlinbetsy.m@accesshealthcare.com