Customer Care Associate Spanish Caller

Essential Duties and Responsibilities:

• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring the caller feels supported and valued
• Should be efficient in providing high quality customer service on Inbound & collect revenue over Outbound calls.
• Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products or services.
• Engage in active listening with callers, confirming or clarifying information and diffusing angry customers.
• Utilize software, databases, scripts, and tools appropriately. • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service. • Adhere to all company policies and procedures.
• Take part in training and other learning opportunities to expand knowledge of the company and position.
• Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice.
• Understanding of company products, services, and policies. • Proficiency with computers and strong typing skills.
• Ability to ask prying questions and diffuse tense situations. • Strong time management and decision-making skills
• Adaptability and accountability.
• Work from office role (All 5 Days).

Required Skills and Qualifications:

• Graduate in any discipline.
• Excellent written and verbal communication skills
• Must possess a minimum of 1 years' experience in International Call Center Customer Service experience.
• Good knowledge of MS excel and office.
• Strong clerical skills.
• Self-motivated and team player