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Trust & Safety Associate

1-3 years

Hyderabad / Secunderabad

Trust & Safety Associate

Accenture

posted 15d ago

Job Description



Skill required: User-Generated Content Moderation - Content Moderation

Designation: Trust & Safety Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Language - Ability:Hindi - Proficient


  • What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

    What are we looking for?
  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Deep familiarity and passion for the internet, internet platforms, and internet culture
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
  • Ability to work well individually and as part of a team
  • Ability to work differing rotations/shifts and non-standard work hours
  • Flexibility in meeting changing business needs in a fast-paced environment
  • Commitment to quality, efficiency, and effectiveness
  • Previous business process outsourcing, customer service, or content moderation experience is a plus

    Roles and Responsibilities:
  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Serve as an advocate for the user community
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

     Qualifications 

    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Safety Associate roles with real interview advice

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    What people at Accenture are saying

    5.0
     Rating based on 1 Safety Associate review

    Likes

    Transport facility.

    • Salary - Excellent
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    Dislikes

    There is nothing as such.

    Read 1 Safety Associate review

    Safety Associate salary at Accenture

    reported by 10 employees
    ₹2 L/yr - ₹4 L/yr
    36% less than the average Safety Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.8k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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